Customer Trust
Customer Trust & Payment Protection Policy
OEM Distributors (Pty) Ltd
Website: oemd.co.za
Last updated: 31 August 2026
At OEM Distributors, trust is at the centre of how we do business.
With over 30 years of experience in the printer industry, we understand that when you place an order online, you expect your products to be supplied as promised — and if we cannot supply them, you expect your money back.
That is why we have a simple commitment:
If We Cannot Supply Your Order, We Will Refund You
If you place and pay for an order and we subsequently confirm that the product is unavailable and we cannot fulfil your order within an acceptable timeframe, you will not be forced to accept another product.
You may choose to:
- Wait for the product to become available;
- Accept an alternative product, if you wish; or
- Receive a full refund for the unavailable item.
Where you choose a refund, OEM Distributors will initiate the refund promptly once the cancellation and non-availability have been confirmed.
We will never intentionally keep a customer’s payment for goods that we have confirmed we cannot supply.
Your Payment Is Processed Securely
Online payments made through OEM Distributors are processed through secure third-party payment providers, such as PayFast, Payflex or other payment services displayed at checkout.
These providers process payments using their own secure payment infrastructure and security procedures.
OEM Distributors does not intentionally store your complete credit or debit card details on its own systems.
Where a refund is required, it will normally be processed through the applicable payment provider or original payment method, where possible.
The time it takes for refunded funds to reflect in your account may depend on the payment provider, your bank and the payment method originally used.
Our Stock Promise
We make every reasonable effort to keep the stock information on our website accurate.
However, because OEM Distributors supplies a large range of printer cartridges, printers, parts and consumables, stock levels can sometimes change quickly.
An item may become unavailable because:
- Multiple customers purchased the remaining stock at approximately the same time;
- Our supplier’s stock information changed;
- A distributor sold out before our order was confirmed;
- A product was discontinued;
- A manufacturer or distributor experienced a stock shortage; or
- An inventory error occurred.
If this happens, we will communicate with you and provide available options.
No Stock? You Choose What Happens Next
If an item you have paid for is unavailable, we believe you should remain in control of your money.
We may offer you an estimated arrival date or a suitable alternative, but you are not required to accept either.
You can request cancellation of the unavailable item and a refund.
We will initiate the approved refund promptly.
No Forced Alternatives
We will never require you to accept a different toner cartridge, printer, brand or product simply because the product you ordered is unavailable.
We may recommend an alternative, but the final decision remains yours.
If the alternative is not suitable, you may request a refund for the unavailable product.
Refunds to Your Original Payment Method
Where reasonably possible, refunds will be returned through the same payment method used for the original transaction.
For example:
Online payment: The refund may be processed through the applicable payment provider.
Card payment: The refund will generally be returned to the applicable card/payment method through the payment provider.
EFT: An approved refund may be returned by EFT after the required banking details have been verified.
Please remember that although OEM Distributors may initiate a refund promptly, banks and payment providers can require additional processing time before the money reflects in your account.
Secure Shopping
OEM Distributors takes online payment security seriously.
When purchasing from us:
- Online payments are processed through secure third-party payment providers.
- We do not intentionally store your complete card information.
- We take reasonable measures to protect customer and transaction information.
- We verify transactions where necessary to help prevent fraud.
- We provide invoices and order records for purchases.
- We communicate with customers if there is a problem fulfilling an order.
Our Commitment to You
At OEM Distributors, we want customers to purchase with confidence.
Our commitment is simple:
You order. We supply. If we cannot supply an unavailable product, you can choose a refund.
We believe long-term customer relationships are more important than a single transaction.
With over 30 years of experience in the printer industry, our business is built around product knowledge, reliable service and customer trust.
Questions About Your Payment or Order?
If you have paid for an order and would like to confirm stock, delivery or the status of your payment, please contact us:
OEM Distributors (Pty) Ltd
Website: oemd.co.za
Email: shaun@oemd.co.za
Call Centre: 087 133 0045
Working Hours
Monday to Friday: 09:00 – 16:00
The OEM Distributors Trust Promise
✓ Secure Payments
Online payments are processed through established third-party payment providers.
✓ No Stock, Refund Available
If we confirm that we cannot supply an unavailable product, you can choose a refund.
✓ No Forced Substitutions
We will not force you to accept an alternative product.
✓ Clear Communication
If there is a stock or fulfilment problem, we will communicate your available options.
✓ Over 30 Years of Printer Industry Experience
Our experience in printers, cartridges, repairs and consumables helps us provide knowledgeable and reliable service.
✓ South African Business
We operate from Montague Gardens, Cape Town, and supply customers throughout South Africa.
OEM Distributors — Buy With Confidence.
© 2026 OEM Distributors (Pty) Ltd. All rights reserved.