Privacy Policy
Privacy Policy
OEM Distributors (Pty) Ltd
Registration No.: 2021/154450/07
Website: oemd.co.za
Last updated: 31 August 2026
At OEM Distributors, we take your privacy and the protection of your personal information seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when we may share it, and how we protect it.
This Privacy Policy is provided in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.
By accessing our website, creating an account, contacting us, requesting a quotation, or placing an order, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
This website and online store are owned and operated by OEM Distributors (Pty) Ltd, a business operating in South Africa.
OEM Distributors supplies printer cartridges, toner cartridges, printer consumables, office supplies, printers and related products to businesses, dealers, government organisations and members of the public.
We are the responsible party for the personal information that we process about our customers and website visitors.
Our online store may use third-party platforms and service providers to provide website hosting, payment processing, delivery, analytics and other services.
For privacy or personal information enquiries, please contact us at:
Email: shaun@oemd.co.za
Telephone: 087 133 0045
Information We Collect
We may collect the following types of personal information when you visit our website, contact us, request a quotation, create an account or place an order:
- Your full name
- Company or business name
- Email address
- Telephone or mobile number
- Billing address
- Delivery address
- VAT or business information where required
- Account and order information
- Products purchased or requested
- Quotation and invoice information
- Returns, refunds and exchanges
- Communications between you and OEM Distributors
- Payment and transaction information
- IP address
- Browser and device information
- Website usage information
- Cookie and analytics information
Where payments are processed through a third-party payment provider, your payment details are handled securely by that provider. OEM Distributors does not intentionally store your complete credit or debit card details on its own systems.
How We Collect Your Information
We may collect your personal information:
- Directly from you when you contact us
- When you request a quotation
- When you create an online account
- When you place an order
- When you make a payment
- When you communicate with our customer service team
- Automatically when you use our website
- Through cookies and similar technologies
- From payment processors, courier companies and other service providers involved in completing your transaction
We only collect information that is reasonably necessary for our business operations, customer service and legal obligations.
How We Use Your Information
OEM Distributors may use your personal information to:
- Process and fulfil your orders
- Arrange collection or delivery of products
- Prepare and send quotations
- Generate invoices and statements
- Process payments
- Send order confirmations and delivery updates
- Communicate with you regarding your account or order
- Respond to enquiries
- Provide customer support
- Process returns, refunds and exchanges
- Maintain customer and transaction records
- Improve our website, products and customer experience
- Detect and prevent fraudulent or unauthorised transactions
- Protect the security of our website and systems
- Send promotional or marketing communications where permitted by law or where you have provided consent
- Meet our accounting, tax, regulatory and legal obligations
We will only process your personal information for legitimate business purposes and in accordance with applicable law.
How We Share Your Information
OEM Distributors does not sell or rent your personal information.
We may share your information with trusted third parties where reasonably necessary to operate our business or complete your order, including:
- Website and e-commerce service providers
- Courier and delivery companies
- Payment processors and financial service providers
- Accounting and business software providers
- IT and website service providers
- Analytics providers, including Google services where applicable
- Marketing service providers where you have provided the necessary consent
- Professional advisers such as accountants or legal advisers
- Government authorities or regulators where required by law
These parties may only receive information reasonably necessary to perform the relevant service.
Some third-party providers may also process your information according to their own privacy policies.
E-Commerce and Website Services
OEM Distributors may use third-party platforms and service providers to operate its online store and website.
These providers may process information relating to your access to and use of our website, including information required to process orders, maintain your shopping cart, provide website functionality, prevent fraud and improve the customer experience.
Some of these service providers may operate or store information outside South Africa.
Where personal information is transferred internationally, OEM Distributors will take reasonable steps to ensure that the information receives an appropriate level of protection as required by POPIA.
Cookies
Our website may use cookies and similar technologies to:
- Keep the website functioning correctly
- Remember items in your shopping cart
- Remember certain preferences
- Improve website performance
- Analyse website traffic
- Understand how customers use our website
- Support advertising and marketing activities where applicable
Where required, you will be provided with options to manage non-essential cookies.
You may also disable or delete cookies through your internet browser. Please note that disabling essential cookies may affect certain website features, including shopping cart and checkout functionality.
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.
This may include retaining information to:
- Complete and manage orders
- Provide customer support
- Maintain accounting and tax records
- Resolve disputes
- Handle warranties and returns
- Prevent fraud
- Meet legal and regulatory requirements
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.
You may request the deletion of your personal information, subject to any information that OEM Distributors is legally required or permitted to retain.
Your Rights Under POPIA
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete personal information
- Request deletion or destruction of personal information where applicable
- Object to certain processing of your personal information
- Object to direct marketing
- Withdraw consent where processing is based on your consent
- Request information about how your personal information is processed
- Lodge a complaint with the appropriate regulatory authority
To exercise your privacy rights, please contact OEM Distributors.
Email: shaun@oemd.co.za
Telephone: 087 133 0045
We may request reasonable information to verify your identity before providing access to or making changes to personal information.
Marketing Communications
OEM Distributors may occasionally send information regarding products, promotions, special offers, stock availability or other business updates where you have consented to receive such communications or where otherwise permitted by applicable law.
You may opt out of marketing communications at any time by:
- Using the unsubscribe option contained in marketing emails, where available
- Contacting us directly
- Requesting removal from our marketing database
Opting out of marketing communications will not prevent us from sending essential transactional communications relating to your orders, payments, deliveries or account.
Security
OEM Distributors takes reasonable technical and organisational measures to protect personal information against:
- Loss
- Unauthorised access
- Misuse
- Disclosure
- Alteration
- Destruction
However, no electronic system or internet transmission can be guaranteed to be completely secure.
Customers should avoid sending passwords, complete banking credentials, card details or other highly sensitive information through unsecured communication channels.
Third-Party Links
Our website may contain links to websites or services operated by third parties.
OEM Distributors is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website before submitting personal information.
Children’s Information
Our products and services are intended primarily for businesses and adult customers.
OEM Distributors does not knowingly collect personal information from children where such collection would be prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.
International Transfers
Some of the technology, website, payment, analytics or other service providers used by OEM Distributors may process or store personal information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable measures to ensure that the transfer and processing comply with applicable POPIA requirements.
Changes to This Privacy Policy
OEM Distributors may update this Privacy Policy from time to time due to changes in:
- Our business practices
- Website functionality
- Service providers
- Applicable laws or regulations
- Security or operational requirements
The latest version of this Privacy Policy will be published on our website together with the date it was last updated.
We encourage customers and website visitors to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, how OEM Distributors handles your personal information, or if you would like to exercise any of your privacy rights, please contact us:
OEM Distributors (Pty) Ltd
Website: oemd.co.za
Email: shaun@oemd.co.za
Call Centre: 087 133 0045
Monday to Friday: 09:00 – 16:00
© 2026 OEM Distributors (Pty) Ltd. All rights reserved.