Shipping Policy
Shipping Policy
OEM Distributors (Pty) Ltd
Registration No.: 2021/154450/07
Website: oemd.co.za
Last updated: 31 August 2026
At OEM Distributors, we supply and deliver printers, original toner cartridges, ink cartridges, drum units, printer consumables, office supplies, copy paper and related products across South Africa.
We deliver using trusted courier and delivery partners and also offer scheduled collections from our operating office in Montague Gardens, Cape Town.
Please read the shipping terms below before placing your order.
Order Processing
In-stock orders are generally processed within 1 business day after payment has been received and confirmed.
Orders placed on weekends or South African public holidays will normally be processed on the next business day.
Processing time may depend on:
- Stock availability
- Payment confirmation
- Product location
- Supplier availability
- Order quantity
- Delivery destination
- Any additional verification required
Orders containing products that are not immediately available may have a longer processing period.
Where an item needs to be sourced from a supplier, transferred from another warehouse or specially ordered, OEM Distributors will provide an estimated availability or delivery timeframe where possible.
Payment method may also affect how quickly an order can be released.
Orders are generally dispatched only once the required payment has been received and cleared, unless alternative written account or payment terms have been approved.
Estimated Delivery Times
Delivery times are estimates calculated from the date of dispatch and are not guaranteed unless expressly confirmed otherwise in writing.
Estimated delivery times for in-stock products are generally:
Destination | Estimated Delivery |
|---|---|
Cape Town and surrounding areas | 1–3 business days |
Johannesburg & Pretoria | 1–4 business days |
Durban and major metropolitan areas | 1–4 business days |
Other major centres | 2–5 business days |
Outlying / rural areas | 3–7 business days |
Delivery estimates may vary depending on the courier, stock location and delivery address.
Products specially sourced, imported or ordered from suppliers may have longer lead times. Where possible, the estimated lead time will be communicated on the quotation, order confirmation or by our sales team.
Shipping Rates
Shipping charges are calculated according to the order, product type, weight, size and delivery destination.
Where a delivery fee applies, it will be displayed at checkout, included on your quotation or communicated before the order is finalised.
OEM Distributors may also run promotions offering discounted or free delivery from time to time.
Certain products may require additional delivery charges because of:
- Weight
- Size
- Volumetric dimensions
- Remote delivery locations
- Special handling requirements
- Multiple parcels
- Palletised freight
Large orders of copy paper, printers, office supplies or other bulky products may be quoted separately for delivery.
Any applicable delivery charges will be confirmed before dispatch.
Cape Town Deliveries
OEM Distributors is based in Cape Town and may provide local delivery services within Cape Town and surrounding areas.
Local deliveries may be completed using our own delivery arrangements or third-party courier services depending on the order and destination.
Delivery dates and times remain subject to:
- Stock availability
- Payment confirmation
- Route availability
- Traffic conditions
- Courier availability
Where a specific delivery date has been agreed, we will make reasonable efforts to meet the agreed date.
Collections
Customers may arrange to collect orders from our operating office:
Collections must be arranged in advance.
Please contact OEM Distributors before travelling to our premises so that we can confirm:
- Stock availability
- Payment status
- Collection date
- Collection time
- Whether your order is ready
Please do not arrive for collection until OEM Distributors has confirmed that the order is ready.
Customers collecting an order may be required to provide an order number, invoice number or other suitable identification.
Order Tracking
Where tracking is available, customers will receive tracking information after the order has been dispatched.
Tracking information may be provided by:
- SMS
- Our sales team
- The courier directly
You may use the supplied tracking number on the relevant courier’s website where online tracking is available.
Please allow time after dispatch for the courier’s tracking system to update.
Couriers
OEM Distributors uses trusted courier and logistics partners to deliver orders throughout South Africa.
The courier used for your order may vary depending on:
- Delivery destination
- Parcel size and weight
- Product type
- Delivery urgency
- Courier availability
- Cost
- Service level
Courier deliveries generally take place Monday to Friday, excluding public holidays.
Weekend or after-hours deliveries are not guaranteed and may incur additional charges where available.
OEM Distributors reserves the right to select the most appropriate courier or delivery method for each order.
Delivery Conditions
OEM Distributors delivers primarily to valid physical addresses within South Africa.
Please ensure that the delivery address supplied is complete and accurate.
We may require:
- Street number and street name
- Building or complex name
- Unit number
- Suburb
- City or town
- Postal code
- Recipient name
- Recipient telephone number
We generally do not deliver physical products to P.O. Boxes.
Customers must ensure that someone is available at the delivery address to receive and, where required, sign for the order.
Once the parcel has been delivered and accepted at the delivery address provided by the customer, the delivery will generally be considered completed.
Incorrect Delivery Information
Customers are responsible for supplying accurate delivery information.
If an incorrect, incomplete or inaccessible delivery address causes the courier to:
- Return the parcel
- Attempt redelivery
- Redirect the shipment
- Store the parcel
- Charge additional fees
the customer may be responsible for reasonable additional delivery charges, where permitted by law.
Please contact OEM Distributors as soon as possible if you realise that incorrect delivery details were supplied.
We cannot guarantee that an address can be changed once a shipment has already been collected by the courier.
Delivery Delays
Although OEM Distributors makes reasonable efforts to dispatch and deliver orders promptly, delays may occasionally occur due to circumstances outside our reasonable control.
These may include:
- Courier delays
- Supplier delays
- Manufacturer shortages
- Stock shortages
- Import delays
- Weather conditions
- Road closures
- Strikes or industrial action
- Public holidays
- Load shedding or infrastructure disruption
- High-volume promotional periods
- Remote delivery locations
- Events of force majeure
Where we become aware of a significant delay, we will make reasonable efforts to update the customer.
Estimated delivery dates do not constitute a guarantee unless a specific delivery commitment has been expressly agreed in writing.
Supplier and Special-Order Products
Some products offered by OEM Distributors may not be physically held at our Cape Town premises and may need to be sourced from:
- Local distributors
- Manufacturer warehouses
- Johannesburg suppliers
- Other South African warehouses
- International suppliers
Where a product is specially ordered or sourced, an estimated delivery date or lead time may be provided.
Lead times are estimates and may change because of circumstances outside OEM Distributors’ control.
Where a material delay occurs, we will make reasonable efforts to notify the customer and provide an updated estimated timeframe.
Partial Deliveries
Where an order contains multiple products and some products are temporarily unavailable, OEM Distributors may, where practical, offer to deliver available products separately.
Partial deliveries may be arranged depending on:
- Customer approval
- Order value
- Delivery costs
- Product availability
- Commercial terms
Any additional delivery charges will be communicated where applicable.
Large and Bulk Orders
Bulk orders, dealer orders, tender orders and large commercial purchases may require specialised transport arrangements.
These may include:
- Multiple courier parcels
- Pallet delivery
- Freight services
- Dedicated delivery vehicles
Delivery charges and estimated delivery dates for large orders may therefore differ from standard online orders.
Any special delivery requirements should be discussed with OEM Distributors before placing the order.
Lost Shipments
If your order does not arrive within the expected delivery period, please contact OEM Distributors.
Please provide your:
- Order number
- Invoice number
- Tracking number, where available
- Delivery address
We will investigate the shipment with the relevant courier or delivery partner.
Where a shipment is confirmed lost in transit, OEM Distributors will work with the customer and courier to provide the appropriate remedy, which may include replacement or refund depending on the circumstances and applicable law.
Damaged in Transit
Please inspect your order as soon as possible after receiving it.
If the parcel or product appears damaged, contact OEM Distributors promptly.
Where possible, please provide photographs showing:
- The outer courier packaging
- Shipping label
- Internal packaging
- Damaged product
- Any visible impact or damage
Please retain all packaging until the matter has been resolved.
This information may be required for a courier claim.
Where the product is confirmed to have been damaged in transit and the customer qualifies for a remedy, OEM Distributors will arrange an appropriate replacement, refund or other resolution in accordance with our Returns & Refunds Policy and applicable South African law.
Incorrect or Missing Items
If you receive an incorrect product or something is missing from your delivery, please contact OEM Distributors as soon as possible.
Provide:
- Your order or invoice number
- Details of the missing or incorrect product
- Photographs of the products received and packaging where possible
We will investigate the matter and arrange an appropriate resolution.
Risk and Acceptance of Delivery
Where permitted by applicable law, responsibility for the physical possession of the goods generally passes to the customer once the order has been successfully delivered to the delivery address provided and accepted by the recipient or an authorised person at that address.
Nothing in this section limits rights that cannot lawfully be excluded under applicable South African consumer law.
International Shipping
OEM Distributors primarily delivers physical products within South Africa.
International shipping is not offered as a standard service unless specifically arranged and confirmed in writing.
Where an international shipment is specially agreed, additional:
- Courier fees
- Customs charges
- Duties
- Taxes
- Import requirements
- Delivery timeframes
may apply and will be communicated where reasonably possible.
Returns & Refunds
If you need to return a product, cancel an eligible order or request a refund, please refer to our Returns, Refunds, Cancellations & Exchanges Policy.
Products such as toner cartridges, ink cartridges and other printer consumables may be subject to specific return conditions, particularly where manufacturer seals or packaging have been opened.
Policy Updates
OEM Distributors may update this Shipping Policy from time to time to reflect:
- Changes to delivery partners
- Changes to courier rates
- Changes to our delivery areas
- Changes to business operations
- Changes to applicable laws or regulations
- Improvements to our delivery service
The latest version will be available on our website with the date of the most recent update.
Contact Us
For questions about shipping, delivery, tracking or collections, please contact:
OEM Distributors (Pty) Ltd
Website: oemd.co.za
Email: shaun@oemd.co.za
Call Centre: 087 133 0045
Working Hours
Monday to Friday: 09:00 – 16:00
© 2026 OEM Distributors (Pty) Ltd. All rights reserved.